Company Policies Website & Service Terms and Conditions
Welcome to Wilcox & Associates., Wilcox & Associates is pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service, If you do not accept the terms and conditions expressed here, do not use this web site or the service. By using this web site and or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and Wilcox & Associates are superseded and of no force or effect. All content in the Wilcox & Associates™ Website (the "Site") is intended only for residents of the United States. Wilcox & Associates maintains the Site for your personal use and information.
Waiting Time (Apply only for point to point service)
Airport Domestic Arrivals: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
Airport International Arrivals: Waiting charges begin 45 minutes after the scheduled pick-up time on departures. After 45 minutes, waiting time is retroactive to the scheduled arrival time. Waiting Time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
Non-airport Pickups: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled pick-up time. Waiting Time charges are assessed hourly.
Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.
All cancellations must be sent via e-mail to firstname.lastname@example.org, Wilcox & Associates will reply to you with a cancellation notification e-mail. Save this e-mail for future reference as timely proof of your cancellation. we do not accept phone cancellations. The date on which the cancellation notice is received by Wilcox & Associates and its agents will determine the applicable cancellation fee. It would be advisable to follow up with a phone call. We do not take any responsibility for cancellation fees resulting from mistakes, the weather, family emergencies, double booking or wrong dates or information. Only if a cancellation request is made within 1 Hour after the reservation was made it can be cancelled free of cost. If cancellation is made after 1 Hour of reservation there will be no refund of deposit. Charge backs from credit card issuing banks are subject to the above policies.
Point to Point Service Cancellations
Round Trips must be cancelled as two separate reservations. A cancellation fee equal to 50% of the trip cost will be charged for any cancellation from time of booking up to 24 hours before scheduled pick-up time. Cancellation within 24 hours of scheduled pick up time will result in a full charge equal to the cost of the trip.
A nonrefundable deposit of 50% is required for reservations. Charge backs from credit card issuing banks are subject to the above policies.
Hourly Service Cancellations (Applies to all vehicles)
A nonrefundable deposit of $250 will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.
Wedding and Prom Package Cancellations (Applies to all Vehicles)
All Wedding and Prom Package Deals are 100% Non-Refundable from the date and time that the booking is made, whether or not the service is used. Packages are Billed garage to garage, the hour starts from the time the vehicle leaves our facility in Atlanta until the vehicle arrives back to our facility in Atlanta. Charge backs from credit card issuing banks are subject to the above policies.
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling Wilcox & Associates at 770-864-6618.
- A $20.00 surcharge for service scheduled Before 6:00 am or after 12:00 midnight.
- All out-of-pocket charges, including two-way tolls, parking, airport fees will be billed to customer.
- Stops are charged $20.00 each for in route stops, apply only to flat rates (Point to Point Service).
- All rates exclude 20% service fee and 10% Administrative Fee.
- There is a $35.00 surcharge for service scheduled Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, New Year's Day, and after 5:00 p.m. Christmas Eve and New Year's Eve.
- note: A nonrefundable deposit of $250 is required for reservation.
Methods of Payment
We accept cash and most major credit cards, AMEX, Master Card, Visa, and Discover cards.
Hourly rates are Billed from the time the driver arrives at the scheduled pickup location, until the time he/she ends trip. Fractions of an hour are charges at a half-hour rate.
Gratuity and tips
Wilcox & Associates chauffeurs receive the 20% service fee in full as their gratuity.
We reserve the right
Wilcox & Associates, Inc. reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception.
When you visit wilcox-assoc.com, watransportation.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Wilcox & Associates shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Wilcox & Associates reserves the right to substitute vehicles for reasons beyond it's control if Wilcox & Associates is unable to perform under this agreement, its liability is limited to a full refund of money paid by customer, and shall not exceed the deposit paid. Wilcox & Associates assumes no responsibility for lost or damaged baggage or personal belongings, nor for any items left in the vehicle.
While every effort is made to ensure specified times are met, if the vehicle is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.
Proprietary Rights. The Web Site, certain content therein, the Services and any underlying software may be protected by copyright, trademark, patent, and/or other intellectual property and proprietary rights laws and are owned (along with all proprietary rights therein) by Wilcox & Associates and its licensors. You agree that you will not copy, distribute, republish, display, post, transmit, download, or modify any content you obtain from the Web Site without Wilcox & Associate's prior written permission; provided, however, that you may download or print a copy of information from the Web for your use in learning about, reserving, or using the services.
Warranty Disclaimer. THE WEB SITE, THE SERVICES, AND ANY INFORMATION PROVIDED THROUGH THE WEB SITE ARE PROVIDED BY Wilcox & Associates ON AN "AS IS" BASIS, AND NEITHER Wilcox & Associates NOR ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE OR SERVICES OR THE INFORMATION MADE AVAILABLE BY OR THROUGH THE WEB SITE OR THE SERVICES. IN ADDITION, Wilcox & Associates DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY AND NON-STATUTORY, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, TITLE, QUIET ENJOYMENT, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR CUSTOM OF TRADE. NEITHER Wilcox & Associates NOR ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS WARRANTS THAT USE OF THE WEB SITE WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE IS FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS. Some jurisdictions may not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
Limitation of Liability. IN NO EVENT WILL Wilcox & Associates, ANY OF ITS SUBSIDIARIES, PARTNERS, AFFILIATES, VENDORS OR SUBCONTRACTORS, INCLUDING THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEB SITE, THE SERVICES, OR ANY WEBSITES LINKED TO THE WEB SITE, WHETHER BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER Wilcox & Associates KNEW OR WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Wilcox & Associates AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE WEB SITE OR THE SERVICES (REGARDLESS OF THE CAUSE OF ACTION, WHETHER UNDER CONTRACT, TORT, OR OTHER LEGAL THEORY) IS LIMITED TO $50. THE FOREGOING LIMITATIONS OF LIABILITY ARE INDEPENDENT OF, AND SHALL APPLY REGARDLESS OF, ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED OR EXCLUSIVE REMEDY. You acknowledge that Wilcox & Associates has agreed to provide the Web Site and the Services in reliance on the exclusions of liability and disclaimers of warranty set forth herein. Some jurisdictions do not allow the limitation of incidental or consequential damages, so the above limitation may not apply to you.
The aforementioned Terms of Service are subject to change. Any rights not expressly granted herein are reserved. Renter/Client accepts all the above terms and conditions and all responsibility for any and all Damages caused by Client or Their Party plus all downtime for Repairs, without exception. A $300.00 fee will be charged if a passenger gets sick in a mode of transportation or caused any Damage to Wilcox & Associates car or it’s content plus all downtime till back in service.
Wilcox & Associates and other marks indicated on this site are registered trademarks of Wilcox & Associates, llc. and other all graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of LoganLimo.com, Inc. LoganLimo.com trademarks and trade dress may not be used in connection with any product or service that is not Wilcox & Associate's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Wilcox & Associates. All other trademarks not owned by Wilcox & Associates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Wilcox & Associates.
Rules of Conduct:
1. No smoking is allowed in the vehicle.
2. Any unusual spill soiling or damage to the vehicle caused by the passenger will result in a $250 clean-up fee being charged directly to the credit card on file for the trip.
3.No alcohol permitted on the vehicle if any minor (under 21 years of age) is present.
5. WA’ representative/chauffeur reserves the right to refuse service to any passenger for any type of gross misconduct or inebriation